Silgan Closures 2025 Customer-Centricity Re-Audit
Employee Resources
Background
In late 2023 over 20 members of the senior Silgan Closures team took part in a 3-day Customer-Centricity Maturity Training Programme, led by Paul Rouke from Become People-Centric.
From the programme, Paul developed and presented Silgan Closures 2023 Customer-Centricity Maturity Audit, which you can download below:
The Re-Audit
In early 2025 Ross Howson and Thomas Franz re-engaged Paul, seeking to plan in a Customer-Centricity Re-Audit using the same Model & Methodology
The dates have now been set for a series of 3 hour Zoom workshops with two groups of senior team members at Silgan, with the details below:
Zoom Workshop Dates
GROUP A (workshop 1/2)
Tuesday 9th Sept
9.30 - 12.30pm UK
GROUP A (workshop 2/2)
Wednesday 10th Sept
9.30 - 12.30pm UK
GROUP B (workshop 1/2)
Tuesday 22nd Sept
9.30 - 12.30pm UK
GROUP B (workshop 2/2)
Wednesday 23rd Sept
9.30 - 12.30pm UK
Zoom Link (all workshops)
Meeting ID: 528 832 5675 Passcode: 777107107
Final Workshop Presentations
This is the overview for both groups A & B
Workshop 1/2
Summary of Maturity Model & Audit
Pillar 1 - Strategy & Culture
> Overview of 1st Audit Maturity Results
> Summary of 1st Audit Action Points
> Silgan to Share Progress Areas Since 1st Audit
> Collaborative Re-Audit Of Each Assessment Area
> What Next? Discussion - Opportunities For 2026
Pillar 2 - Tools & Technology
> Overview of 1st Audit Maturity Results
> Summary of 1st Audit Action Points
> Silgan to Share Progress Areas Since 1st Audit
> Collaborative Re-Audit Of Each Assessment Area
> What Next? Discussion - Opportunities For 2026
Workshop 2/2
Pillar 3 - People & Skills
> Overview of 1st Audit Maturity Results
> Summary of 1st Audit Action Points
> Silgan to Share Progress Areas Since 1st Audit
> Collaborative Re-Audit Of Each Assessment Area
> What Next? Discussion - Opportunities For 2026Pillar 4 - Process & Methodology
> Overview of 1st Audit Maturity Results
> Summary of 1st Audit Action Points
> Silgan to Share Progress Areas Since 1st Audit
> Collaborative Re-Audit Of Each Assessment Area
> What Next? Discussion - Opportunities For 2026
Group Attendees
GROUP A
Bulent Samli
Dina Goedeke
Giuseppe Vistocco
Johannes Thiesse
Karolina Plonka
Marcello Coda
Martin Havlena
Michal Szczepanek
Roman Calbeto
Ross Howson
Thomas Franz
GROUP B
Marek Grochola
Nicole Wolf
Robert Bielat
Sukru Camdali
Ross Howson
Gianpaulo Verde
Marcin Kiec
Volker Gärtner
Markus Laurenz
Thomas Franz
Richard Kirkland
Next Steps
Following the 4 workshops, Paul will take all the insights gained and begin developing the 2025 Silgan Closures Customer-Centricity Re-Audit
A few dates have been proposed as follows for the presentation of your Re-Audit, with the expectation that most if not all attendees of the workshops will attend. As with each of the 4 workshops, the final presentation will be recorded and made available through here.
The Re-Audit Report is expected to be over 120 pages in size, and additionally it is intended that it will become a key strategic business blueprint for Silgan Closures over the next 18 months.
Re-Audit Presentation
90 Minute Zoom Presentation
Tuesday 14th October 2025
10.30 - 12pm (UK) / 11.30 - 1pm (CET)
Meeting ID: 528 832 5675 / Passcode: 777107107